Frequently asked questions

You add money to your wallet. Each day’s box is charged only when it is delivered, so a skipped or failed day costs you nothing. If we fail to bring a box, you are never charged for it.

Open Wallet & plan. Under your plan you will see the next seven days: tap Skip this day. To stop for longer, choose Pause deliveries. Tomorrow’s box can be skipped until the evening cut-off; after that, please call us.

If the box reaches your door and nobody is there, it still counts as delivered and is charged, because it was cooked and brought. Leave a note for the rider on your plan if someone else can receive it.

We let your wallet go a few days below zero so a delay never leaves your pet without food. After that, deliveries stop until you top up, then they start again by themselves.

Open Wallet & plan, choose an amount and pay with any UPI app. Then enter the UPI reference and tap I paid. We check it and add it, usually within the day.

Yes. Add it under My pets. Our kitchen checks every box against it before it is packed.